Shipping & Payment Policy
Overview
At Sutrika By Anve, we are committed to delivering your sarees safely and efficiently. This Shipping Policy outlines our shipping process, timelines, charges, and responsibilities to ensure a seamless shopping experience.
- Shipping Coverage
- We deliver across India and to select international locations
- Delivery is subject to service availability at your PIN code
- Shipping Charges
Domestic Shipping (India)
- Free shipping on orders above ₹6,999
- Flat fee of ₹299 on orders below ₹6,998
- Additional oversized packaging charges may apply for bulk orders (if required for safe handling)
International Shipping
- Free shipping on orders above ₹50,000
- Orders below ₹35,000:
- Shipping charges are calculated at checkout
- Additional handling charges may apply based on product quantity/weight
All shipping charges (if applicable) will be clearly displayed at checkout before payment.
- Order Processing
- Orders are processed within 2–4 business days
- Delivery Timelines
- Within India: 5–10 business days
- International Orders: 7–12 business days
Delivery timelines are estimates and may vary due to courier delays, location constraints, or external factors beyond our control.
- Order Tracking
- Once your order is shipped:
- You will receive an email/SMS with tracking details
- You can track your order through:
- Our website
- Courier partner’s tracking portal
- Address & Delivery Guidelines
- Please ensure:
- Accurate shipping address
- Correct PIN code
- Valid contact number
- Orders once shipped:
- Cannot be modified or redirected
We are not responsible for delivery delays or failures due to incorrect or incomplete address information.
- Customs Duties & Taxes (International Orders)
- All international orders are shipped on a Delivery Duty Unpaid (DDU) basis
- Customers are responsible for:
- Customs duties
- Import taxes
- VAT or local charges
These charges must be paid directly to the courier partner at the time of delivery.
- Delivery Attempts & Failed Deliveries
- Courier partners will attempt delivery multiple times
- If delivery fails due to:
- Customer unavailability
- Incorrect address
→ The shipment will be returned to us
In such cases:
- Re-shipping charges will be borne by the customer
- Packaging & Product Safety
- Each product undergoes strict quality checks before dispatch
- Sarees are packed with secure, protective packaging
If your package appears tampered or damaged:
- Do not accept the delivery
- Contact us immediately with photos for assistance
- Split Shipments
- Orders containing multiple items may be shipped in separate packages for faster delivery
- Order Cancellation
- Orders can be cancelled within 24 hours of placement
- Orders already shipped cannot be cancelled
- Delays & Liability
While we strive to ensure timely delivery, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Government restrictions
- Customs clearance procedures
Sutrika By Anve is not liable for such delays.
- Customer Support
For shipping-related queries, contact us:
- Email: [email protected]
Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)